We ship within the Philippines using different couriers depending on your location.
Once we hand your package to the courier for delivery, the courier becomes solely responsible for your package. We will not be responsible for damaged, lost or stolen packages during the shipping and delivery process. Likewise, we will not be responsible for shipping delays due to the courier's lapses, fortuitous events such as bad weather, or other national events such as the COVID-19 measures across regions.
If your package returns to us after the courier attempts to deliver your package at the maximum allowable attempts, either because you didn't receive it or the address was incorrect or incomplete, we will receive the returned package and and refund you the cost of the product but not the shipping cost because the shipping service was already paid and performed by the courier.
If the tracking indicates that your package has been delivered, but for some reason you didn't get your package, we will not issue a refund or send a replacement. We can, however, give you the contact information of the courier so you can present the tracking number and report a missing package.
You will get a notification once we have handed your package to the courier. When anticipating a delivery, we suggest that you check your email regularly and keep your phone attended in case the courier contacts you prior to the arrival of your package.
For Cash-On-Delivery (COD) orders that return to us twice from the same customer, we will mark the customer's account for further evaluation, depending on the reason of return, on whether we will accept another COD order from the same customer or not. Please understand that we prepay shipping fees for COD orders and we cannot continuously fulfill orders to customers who habitually change their minds, refuse to pay for their orders, or where delivery attempts are repeatedly unsuccessful.